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At Greenspeak we are fully committed to respecting your privacy. We abide by the provisions of the Privacy Act 1988 and the National Privacy Principles. For more information, please visit www.privacy.gov.au.
The following privacy policy has been published to advise you as to how your personal information is collected and used by us. It applies to our website www.greenspeakonline.com and any other interaction and communication that we may have with you.
1. WHAT INFORMATION DO WE COLLECT?
We collect your personal information in various ways, such as over the phone, in our office, over the internet if you transact with us online or when you fill out an application form for one of the products or services that we offer or promote. The personal information collected and stored by us generally includes your name, address, date of birth, gender and contact details, including phone, fax and email as provided by you to us.
When you apply for a specific product or service, we may also collect information from you related to that product or service.
The information we collect from you when you visit our website depends on the tasks you complete online. You may be: - (a) browsing our website;
- (b) applying for a product or service online;
- (c) making an inquiry or sending us an email.
When you browse our website the information we collect does not identify you and we do not combine it with any information in a manner that could identify you. We may use your information for statistical and maintenance purposes in order to evaluate the performance of our website. The information we collect includes: - (a) aggregate information on what pages you access or visit (including the date, time and duration of your visit);
- (b) the path taken through our website;
- (c) the number of users visiting our website and the number of pages viewed;
- (d) information volunteered by the visitors such as survey information and/or site registrations.
When you are completing our application forms or surveys (whether online or otherwise), the forms explain the purposes for which we ask you for personal or sensitive information. Because of the nature of the service we provide, it may be that we ask you to provide us with information that is of a sensitive nature. Your decision to proceed with the services will constitute your agreement to provide and allow us to use such sensitive information.
When you use your credit card to make a payment online we do not store your credit card number, nor do we transfer this information over the internet to your payment provider.
Where practicable, we will give you the option of interacting with us anonymously, however, this may not always allow you to fully participate in the products and services we offer.
2. HOW IS THE INFORMATION COLLECTED?
Whenever possible we collect personal information directly from you. If you provide information to us about another person, then you are responsible for telling the other person that you have provided information about them to us. You should tell them who we are, that they may access their personal information and you may also wish to refer them to this privacy policy.
The information we collect in respect of the number of visitors visiting our website is collected through code embedded in the pages of the website.
Other information, such as browser type is included on what is known as a ‘cookie’ that is sent to your computer when you are completing certain tasks on our website. A cookie contains bits of information that allows our servers to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised website experience and to make it easier for you to use our website.
You can configure your browser to either accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. The help function on your browser will provide you with details on how to change your browser configurations. You will need to accept cookies in order to use some functions on our website.
3. HOW IS THE INFORMATION KEPT SECURE?
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Personal Information that we hold on our systems is protected through the use of secure passwords and other security procedures. Access to personal information is limited to those who specifically need it to conduct their business responsibilities. In so doing, we have taken numerous steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.
Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
4. HOW IS THE INFORMATION USED?
We use your personal information in accordance with the National Privacy Principles such as for the purposes for which it is collected to provide you with products and services and for marketing purposes.
If you supply us with your email address or postal address online you may receive periodic emails from us incorporating our newsletter or with information on our new products and services or upcoming events. If you supply us with your telephone number online, you may receive telephone contact from us with information regarding new products and services or upcoming events.
If you do not want to receive emails, mailings or telephone calls from us in the future, please let us know by sending us an email at
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, or call us at the telephone number on our web page or writing to us at the postal address on our web page.
If you ask to be removed from our lists, please provide us with your exact name and address so that we can be sure to process your request efficiently.
5. PROVISION OF INFORMATION TO THIRD PARTIES
We may disclose information to third parties we liaise with and/or provide advertising services to for the purposes of advising you of and providing you with special offers and information that may be of interest to you. We may also disclose information to third parties to whom we contract out specialised functions (such as mailing houses and event organisers). For example, if one of the organisations to whom we provide advertising services conducts a promotion or a function we may provide them with your personal information to ensure that you are advised of this event. In disclosing this information however, we will take steps to ensure that these third parties are contractually obliged to handle your personal information in a manner consistent with the National Privacy Principles.
We may also disclose your personal information if we are required to do so by law or if the disclosure is permitted by the Privacy Act 1988.
We also reserve the right to use other external companies for the following purpose: - (a) for webhosting services for our website;
- (b) for maintenance or problem-solving, and
- (c) to gather personal information from cookies in order to evaluate the effectiveness of our online marketing activities.
Please advise us if you no longer wish us to provide your personal information to third parties by contacting us at the email address provided on our web site.
6. LINKS WITH THIRD PARTIES
Our website includes links to third parties through hyperlinks. This Privacy Statement does not apply to such third parties, and we recommend that you read their privacy and security policies to see how they deal with your personal information online.
7. CORRECTION OF INFORMATION
Our goal is to ensure that your personal information is accurate, complete and up to date. To assist us with this, please contact our Privacy Officer if any of the details you have provided change please do this by emailing to
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. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. No fee applies to the correction of personal information. However, should you wish to access your personal information for any reason, an administration fee of $25.00 may be charged for its retrieval.
8. CHANGES TO THE PRIVACY POLICY
We may make changes to this privacy policy from time to time for any reason. These changes will be published on our website.
9. GENERAL
If you feel that this site is not following its stated information policy or you would like further information about our privacy policy, you may contact us on the contact details provided below.
Contact
Privacy Officer at
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